We are a human factors and safety consultancy.
We design solutions throughout the public and private sectors in the field of transportation.
WHAT WE DO
Even in the age of increasing automation, humans remain the key drivers of business performance. Human Factors has demonstrated how decisive performance gains can only be achieved by combining technological innovation with changes in the way work gets done by humans, e.g. different task allocation, design of new roles and workflows, retraining humans for the new job.
Human performance optimisation is mainly achieved by replacing the typical emphasis on technology with that of maximizing the performance of all people involved. Technology is part of the means that can be used, but it is not the only one and it does not work in isolation. Optimal Human Performance is the best (and required) driver for increased productivity, efficiency, and safety.
We have 15 years of experience in optimising Human Performance as part of innovation projects, during which we developed a large set of solutions. For instance: ready-to-go fixes to badly designed interfaces, customised observation methods to identify and reinforce best practices (and weak points), tailored interface guidelines and how-to guides, integration of HF input into various organisational processes (e.g. safety management).
User research is the cornerstone in the design of products and services that are truly user-centred.
We help organisation in understanding people, their needs and goals as situated in the context they live or work in. Once the research objectives are achieved, it is possible to drive the design process to make it produce an outcome that is actually useful, usable, accepted and enjoyed by end users.
We developed over the years a specialised experience in complex organisations – from facility management firms to international aid agencies – which are a class of their own in terms of the challenge they pose to user research, because of the multitude of stakeholders, with possibly conflicting goals, different sub-cultures and languages and own workflows. We have supported customers like government organisations, facility management firms.
We are also used to design and run user research projects in (and with) safety-critical organisations, such as air traffic control service providers, aviation and maritime companies.
Our areas of intervention include:
WHAT WE DO
In complex socio-technical industries, safety cannot be left to the responsibility of individuals or to the protection from single errors and failures. Else, the management of safety requires at all levels a thorough understanding of the potential organizational failures from one side and of the factors of success on the other side.
In Deep Blue, we supports safety-critical organizations in different domains to establish and maintain their Safety Management Systems.
Based on our prevailing experience in the aviation domain, we comply with the provisions of the ICAO Annex 19 for the establishment of safety management systems and we maximise the integration of knowledge coming from people with different backgrounds inside each organisation, including operational, technical and safety experts.
The services we offer include:
We worked on Human-centred Security in the following domains:
WHAT WE DO
Deep Blue operates in contexts with high security, dependability and resilience requirements.
Current approaches to security risk management tend to underestimate, or even ignore, the human element (covering subjective, organisational, societal and economic aspects) but, on one hand, Social Engineering attacks are those generating the highest costs and impacts on organisations, while on the other hand, human resources properly trained always guarantee the best protection against security attacks.
A multidisciplinary approach combining engineering, operational expertise, risk assessment, cognitive, behavioural, societal and legal knowledge is needed to properly address the problem.
With its integrated, multidisciplinary team, Deep Blue supports the design and validation of secure, dependable, trustworthy and resilient solutions taking into account humans, their practices and procedures and the interaction with all the components of a complex socio-technical system.
The services we offer include both qualitative and quantitative methods for:
We worked on HMI in the following domains:
WHAT WE DO
In safety critical industries a well designed HMI is a key factor in contributing to safety.
We strongly believe in the value of User Centred Design (UCD) as a framework for designing Human Machine Interface(HMI) that:
Deep Blue can work in all the phases of UCD, from the identification of users’ needs and requirements to the iterative testing of prototypes.
We take into account the broader picture of the operational context to improve the way humans can carry out tasks by using the tools.
The EU General Data Protection Regulation (GDPR) is the new legislation that provides a single, data privacy law for the European Union. GDPR requires companies to change the way in which they record, manage and secure the personal data of users, customers and employees.
Due to its consultancy experience, Deep Blue knows that, when it comes to be compliant with regulations, the human factor and the way rules are interpreted and implemented are crucial to ensure a viable and smooth working activity.
With an enviable research reputation and years of consultancy experience in safety and security, we are the proven partner for achieving GDPR compliance.
WHAT WE DO
Deep Blue designed a simple and effective approach to GDPR compliance that has been tailored taking into account the specific needs of the transportation domain. This is based on its good knowledge of the operational procedures in this domain, and on an adequate consideration of the organizational and human related aspects.
In particular, Deep Blue can support the achievement, monitoring and demonstration of GDPR compliance and offer training and awareness services about GDPR for general staff and for Data Protection Officers.
We offer drone-specific customized solutions to our partners and customers, including:
WHAT WE DO
Civil drone operations bring aviation and robotics to a new era of opportunities. Drones (or Unmanned/Remotely Piloted Aircraft Systems as the experts prefer to say) pose brand new challenges to aviation regulators, industry, Air Navigation Service Providers, Small and Medium Enterprises, assurance companies.
A safe and smooth integration in the current aviation system is the main enabler for the development of a strong and sustainable business case for drones, sensors and their applications.
Deep Blue has a strong aviation culture and a decennial experience in civil drones integration, having been one of the European pioneers of research and consultancy in the field.
Organizations involved in drones operations and flight schools may find useful services and support in our partner company’s web-site www.eurousc.it .