We are complexity tamers

We help our clients achieve the performances they strive for.

 

Our human factors and safety consultancy empowers innovation and forward-facing organisational culture, shaping the work environments of tomorrow.

Services

Human Performance Optimisation

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DESCRIPTION

Even in the age of increasing automation, humans remain the key drivers of business performance. Human Factors has demonstrated how decisive performance gains can only be achieved by combining technological innovation with changes in the way work gets done by humans, e.g. different task allocation, design of new roles and workflows, retraining humans for the new job.

Human performance optimisation is mainly achieved by replacing the typical emphasis on technology with that of maximizing the performance of all people involved. Technology is part of the means that can be used, but it is not the only one and it does not work in isolation.

Optimal Human Performance is the best (and required) driver for increased productivity, efficiency, and safety.

We have 15 years of experience in optimising Human Performance as part of innovation projects, during which we developed a large set of solutions. For instance: ready-to-go fixes to badly designed interfaces, customised observation methods to identify and reinforce best practices (and weak points), tailored interface guidelines and how-to guides, integration of HF input into various organisational processes (e.g. safety management).

WHAT WE DO

  • Identification of Human Performance needs and issues
  • Gap Analysis and Problem Setting
  • Development of Human Performance Optimisation Roadmaps
  • Implementation of HP Activities
  • Monitoring of Results

RELATED PROJECTS


Human Machine partnership study for Tetrapak

Industry 4.0 Human Factors Future Technology

 

STATUS: CLOSED

 

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User Experience assessment of World Food Program Project Management tool

 

UX uUmaUsability User Research Design

 

STATUS: CLOSED

 

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User Research in Complex Organizations

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DESCRIPTION

User research is the cornerstone in the design of products and services that are truly user-centred.

We help organisation in understanding people, their needs and goals as situated in the context they live or work in. Once the research objectives are achieved, it is possible to drive the design process to make it produce an outcome that is actually useful, usable, accepted and enjoyed by end users.

We developed over the years a specialised experience in complex organisations – from facility management firms to international aid agencies – which are a class of their own in terms of the challenge they pose to user research, because of the multitude of stakeholders, with possibly conflicting goals, different sub-cultures and languages and own workflows. We have supported customers like government organisations, facility management firms.

We are also used to design and run user research projects in (and with) safety-critical organisations, such as air traffic control service providers, aviation and maritime companies.

WHAT WE DO

  • Interviews, Surveys, Observations
  • Workshops and Focus groups
  • Usability test, Heuristic evaluation, Cognitive walktrhough
  • Personas, journey and UX maps

RELATED PROJECTS


Identifying user requirements for the evolution of the Automatic Safety Monitoring Tool

ASMT Functional Requirements Safety

 

STATUS: CLOSED

 

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Discovering ‘pain points’ and latent needs of facility management suppliers

 

Business Process User Experience

 

STATUS: CLOSED

 

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Safety Management

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DESCRIPTION

In complex socio-technical industries, safety cannot be left to the responsibility of individuals or to the protection from single errors and failures. Else, the management of safety requires at all levels a thorough understanding of the potential organizational failures from one side and of the factors of success on the other side.

In Deep Blue, we supports safety-critical organizations in different domains to establish and maintain their Safety Management Systems.

Based on our prevailing experience in the aviation domain, we comply with the provisions of the ICAO Annex 19 for the establishment of safety management systems and we maximise the integration of knowledge coming from people with different backgrounds inside each organisation, including operational, technical and safety experts.

WHAT WE DO

  • The identification of hazards and the assessment of risk associated to the occurrence of hazardous events
  • The definition of the appropriate prevention and mitigation means
  • The reporting and analysis of safety occurrences
  • The monitoring and measuring of safety performances
  • To provision of evidence to the competent authority that a system is acceptably safe for a specific application in a specific operating environment

RELATED PROJECTS


Safety assessment activities to support the introduction of new safety nets

Safety FHA PSSA

 

STATUS: CLOSED

 

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Review of safety assessment processes of a European air navigation service provider

Safety Process Customisation

 

STATUS: CLOSED

 

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Automatic Safety Monitoring Tool – data analysis guidance

Big Data Safety ASMT

 

STATUS: CLOSED

 

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Human Centered Security

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DESCRIPTION

Deep Blue operates in contexts with high security, dependability and resilience requirements.

Current approaches to security risk management tend to underestimate, or even ignore, the human element (covering subjective, organisational, societal and economic aspects) but, on one hand, Social Engineering attacks are those generating the highest costs and impacts on organisations, while on the other hand, human resources properly trained always guarantee the best protection against security attacks.

A multidisciplinary approach combining engineering, operational expertise, risk assessment, cognitive, behavioural, societal and legal knowledge is needed to properly address the problem.

With its integrated, multidisciplinary team, Deep Blue supports the design and validation of secure, dependable, trustworthy and resilient solutions taking into account humans, their practices and procedures and the interaction with all the components of a complex socio-technical system.

WHAT WE DO

  • Activity and Work Analysis for Human and Organisational Vulnerabilities Detection
  • Socio-technical Systems Modeling
  • Security and Dependability Patterns Elicitation
  • Behavioral Modeling for Decision Making in Security Threats
  • System Dependability Evaluation
  • Security Risk Management in Critical Systems
  • Best Practices for Risk Mitigation in complex organisation
  • Human Factors in Cyber-Security
  • Multi-cultural aspects in Emergency prevention and managenent
  • Training Packages about Human Factors and Non-Technical Skills for Security

We worked on Human-centred Security in the following domains:

  • Aviation and remotely piloted Aircraft Systems
  • Air Traffic Control
  • Rail transport
  • Maritime transport
  • Healthcare

RELATED PROJECTS


Socio-technical modelling to derive security requirements for System-Wide Information Management

 

SWIM Modelling

 

STATUS: CLOSED

 

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User Interfaces Design and Evaluation

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DESCRIPTION

In safety critical industries, a well-designed HMI is a key factor in contributing to safety.

We strongly believe in the value of User Centred Design (UCD) as a framework for designing Human Machine Interface (HMI) that actually supports the operator in his/her task, reduces opportunities for error, and is easily accepted and adopted by the users.

Deep Blue can work in all the phases of UCD, from the identification of users’ needs and requirements to the iterative testing of prototypes.

We take into account the broader picture of the operational context to improve the way humans can carry out tasks by using the tools.

WHAT WE DO

The services we offer include both qualitative and quantitative methods for:

  • Identification of requirements/specification
  • HMI Design
  • HMI Assessment
  • Redesign of existing HMI
  • HMI philosophy and guidelines

We worked on HMI in the following domains:

  • Aviation (flight deck)
  • Air Traffic Control
  • Rail transport
  • Healthcare

RELATED PROJECTS


Basic and advanced arrival manager

AMAN Simulation Performance

 

STATUS: CLOSED

 

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Prototyping of innovative human-machine interfaces (HMI) for air traffic control

design prototyping re-design

 

STATUS: CLOSED

 

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Helicopter systems management tool interface

 

Usability Expert Assessment Design Guidelines

 

STATUS: CLOSED

 

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Support to GPDR compliance

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DESCRIPTION

The EU General Data Protection Regulation (GDPR) is the new legislation that provides a single data privacy law for the European Union. GDPR requires companies to change the way in which they record, manage and secure the personal data of users, customers and employees.

Due to its consultancy experience, Deep Blue knows that, when it comes to be compliant with regulations, the human factor and the way rules are interpreted and implemented are crucial to ensure a viable and smooth working activity.

With an enviable research reputation and years of consultancy experience in safety and security, we are the proven partner for achieving GDPR compliance. We designed a simple and effective approach that has been tailored taking into account the specific needs of the transportation domain. This is based on our good knowledge of the operational procedures in this domain, and on an adequate consideration of the organizational and human related aspects.

WHAT WE DO

  • Support the achievement, monitoring and demonstration of GDPR compliance.
  • Offer training and awareness services about GDPR for general staff and for Data Protection Officers.

RELATED PROJECTS


Compliance GPDR for Regional Airports

Security Data Protection Performance

 

STATUS: OPEN

 

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Drone Operations Assessment

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DESCRIPTION

Drones (or Unmanned/Remotely Piloted Aircraft Systems as the experts prefer to say) bring aviation and robotics to a new era of opportunities. They pose brand new challenges to aviation regulators, industry, Air Navigation Service Providers, Small and Medium Enterprises and insurance companies.

 

A safe and smooth integration in the current aviation system is the main enabler for the development of a strong and sustainable business case for drones, sensors and their applications.

 

Deep Blue, through its partner company EuroUSC Italia, has a strong aviation culture and a decennial experience in civil drones applications and related regulations, having been one of the European pioneers of research and consultancy in the field.

WHAT WE DO

  • Training on drones regulations and safety
  • Identification of HP needs and issues
  • Safety, security and Human Performance assessments
  • Business risk analysis and definition of mitigation actions (including technological, regulatory, legal, safety, security, economic risks)
  • Support to certification of products and services
Organizations dealing with drones may find useful services and support from our partner company EUROUSC Italia

 

Clients

Selected Projects


Identifying user requirements for the evolution of the Automatic Safety Monitoring Tool

 

ASMT Functional Requirements Safety

 

STATUS: CLOSED

 

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Basic and advanced arrival manager

AMAN Simulation Performance

 

STATUS: CLOSED

 

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Prototyping of innovative human-machine interfaces for air traffic control

design prototyping re-design

 

STATUS: CLOSED

 

view more


Review of safety assessment processes of a European air navigation service provider

Safety Process Customisation

 

STATUS: CLOSED

 

view more


Safety assessment activities to support the introduction of new safety nets

Safety FHA PSSA

 

STATUS: CLOSED

 

view more


Human Machine partnership study for Tetrapak

Industry 4.0 Human Factors Future Technology

 

STATUS: CLOSED

 

view more

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