Human-Centered Control Room Design service

We support organisations in designing control rooms to improve safety, performance and usability. 

Designing a Control Room is not just about equipment and technology. It’s about the humans who will operate it.

With 20+ years of experience in Human Factors, we support technology suppliers across the full control room design lifecycle, at different maturity phases, from early concept definition to operational validation.

With human needs always at the centre of the process.

Let’s assess your control room project

Book a free 30-minute call with one of our experts to assess your Control Room needs and plan the next steps together.

Problem

What happens when Human Factors are addressed too late (or not at all)

Control room layouts are designed around systems and equipment rather than how operators actually work. Workstation interfaces increase cognitive load, and coordination between operators and systems becomes inefficient.

Solution

Designing control rooms with a Human-centred approach from the start

Control room layouts and operator interfaces are shaped around real tasks, workflows, and coordination needs. Operator interactions with systems are optimised and aligned with operational demands.

 

Our control room design services

Our services integrate smoothly with engineering activities and support the design of operational environments that are efficient and compliant with relevant ISO standards (ISO 11064, ISO 9241, ISO 6385, ISO/CIE 8995-1, ISO 7731).

Context & Operational Risk Mapping

Define what the control room must support, based on real scenarios and constraints.

Task, Workload & System Analysis

Understand how operators work, decide, and interact with systems. Integration of automation and AI is considered at this stage.

Physical Ergonomics Assessment & Design

Assess and design 3D physical workspaces and workstations for visibility, reach, and comfort.

HMI Design

Design Human-Machine Interfaces to reduce cognitive load and align interfaces with operations.

Iterative Validation and Testing

Test and validate layouts and workflows before implementation with simulations leveraging Virtual Reality.

Compliance Documentation

Ensure alignment with ISO, directives and safety regulations.

What our human-centred control room design delivers

Safer & Compliant Operations
Improve ergonomics, operator wellbeing, and alignment with international standards and regulations.
Reduced Human Error
Support faster, clearer decision-making in high-pressure and safety-critical situations.
Lower Lifecycle Costs
Reduce costly redesigns and operational inefficiencies through early Human Factors integration.
Faster Adoption & Training
Improve usability, shorten training time, and increase operator acceptance of new systems.

Frequently Asked Questions

At what stage should Human Factors be involved in a control room project?

Ideally early, before the layout of the room is fixed. That said, we can also run our analyses afterwards and  step in during upgrades and/or redesigns of the Control Room.

How does the design process cover compliance with standards (such as ISO)?

We consider compliance with international standards as fundamental in the HF Assessment. Our assessment for Control Rooms considers the following standards: ISO 11064-1:2000 (Ergonomic design of control centres), ISO 9241-971:2020 (Ergonomics of human-system interaction), ISO 6385 (Ergonomics principles in the design of work systems), ISO/CIE 8995-1:2025 (Light and lighting – Lighting of work places) and ISO: 7731 (Ergonomics – Danger signals for public and work areas – Auditory danger signals)

How does Human Factors integrate with engineering workflows?

We align perfectly with engineering workflows as our assessment covers all phases from concept to validation. The outputs we produce are structured to support engineering decisions and documentation.

How long does a Human Factors assessment typically take?

It depends on the project stage and scope. For existing control rooms, a focused assessment could be completed in a few weeks. For new designs, Human Factors support typically runs alongside the project across multiple phases. In all cases, we define a timeline tailored to your project needs and certification requirements.

Planning to design or upgrade a Control Room?

Schedule a free 30-minute Human Factors session

The session will be about:

  • A preliminary assessment of your situation and control room needs
  • The identification of the main performance or ergonomic concerns
  • A plan for next steps